Last updated: June 2018
This confidentiality policy defines and informs you about the way in which TOP BAGAGE INTERNATIONAL uses and protects the information that you may send us when you use this website, which is accessed via the following URL: www.lugeuropa.com (hereinafter referred to as the “Website”).
Please note that TOP BAGAGE INTERNATIONAL may modify or supplement this confidentiality policy at any time, particularly with a view to complying with any change in the law, the regulations, case law or technology. In such a case, the date on which it is updated will be clearly identified at the top of this policy. These modifications are binding on the User as soon as they are put online. It is therefore important that the User consults this confidentiality policy and the use of the cookies regularly to become aware of any modifications.
I. PERSONAL DATA
In general terms, you can visit the TOP BAGAGE INTERNATIONAL Website without communicating any information concerning you. In all cases, you are in no way obliged to send such information to TOP BAGAGE INTERNATIONAL.
However, if you refuse, you may not be able to benefit from some of the information or services that you have requested. To provide these, TOP BAGAGE INTERNATIONAL may in certain cases need to ask you to enter your name, first name, email address, telephone number, company and position (hereinafter referred to as your “Personal Information”). By supplying this information, you expressly agree to it being processed by TOP BAGAGE INTERNATIONAL for the purposes set out in point 2 below and for the purposes noted at the end of each form.
In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and with the French “Loi Informatique et Libertés” of 6 January 1978 (amended), TOP BAGAGE INTERNATIONAL wishes to inform you of the following points:
1. Processing controller identity
The processing controller is TOP BAGAGE INTERNATIONAL, whose registered office is at 7 rue des Tisserands, 35360 MONTAUBAN-DE-BRETAGNE, France.
Tel.: + 33 (0)2 56 91 11 00
2. Purposes of the processing
TOP BAGAGE INTERNATIONAL may process your Personal Information:
(a) to collect information to help us improve our Website, products and services (particularly by using cookies) ; and/or
(b) to be able to contact you about various events relating to TOP BAGAGE INTERNATIONAL, including our product updates and customer support.
TOP BAGAGE INTERNATIONAL is the only recipient of your Personal Information, which is never sent to a third party either individually or in an aggregated form, apart from the subcontractors used by TOP BAGAGE INTERNATIONAL (you’ll find further information about them in point 7 below). Neither TOP BAGAGE INTERNATIONAL nor any of its subcontractors sell the personal data of individuals who visit and use its Website.
4. Storage period
TOP BAGAGE INTERNATIONAL keeps your Personal Information only for the time required to fulfil the purpose for which it was collected, as indicated in 2 above. In no circumstances will this period exceed 24 months.
5. Rights under the “Loi Informatique et Libertés”
You have the following rights concerning your Personal Information, which you may exercise by writing to us at the postal address mentioned in point 1 or by filling in the form opposite.
o Right of access to and communication of the data
You have the option of accessing any Personal Information concerning you.
However, due to the obligation of security and confidentiality incumbent on TOP BAGAGE INTERNATIONAL in the processing of personal data, please note that your request will be dealt with on the condition that you provide proof of your identity, by producing a scan of your valid identity card or passport (if you send your request via our dedicated electronic form) or a signed photocopy of your valid identity card or passport (if you send your request by post).
TOP BAGAGE INTERNATIONAL will have the right, where relevant, to refuse any requests that are obviously excessive (in terms of their number or their repetitive or automatic nature).
To help you with your request, particularly if you wish to exercise your right of access by writing to the postal address mentioned in point 1, click on the following link for a model letter drawn up by the “Commission Nationale de l’Informatique et des Libertés” (“CNIL”).
o Right to correct data
Concerning this right, the law authorises you to request that any data concerning you that may be inaccurate, incorrect, incomplete or obsolete be corrected, updated, locked or deleted.
You may also set out general and special instructions concerning what should happen to your personal data after your death. Where relevant, a deceased person’s heirs may demand that the death of their relative should be taken into consideration and/or that the necessary updates should be carried out.
To help you with your request, particularly if you wish, on your own behalf or on behalf of a deceased relative, to exercise your right of correction by writing to the postal address mentioned in point 1, click on the following link for a model letter drawn up by the CNIL.
o Right of objection
You may only exercise this right in one of the following two situations:
When you have legitimate reasons for exercising this right; or
When you wish to exercise this right in order to prevent your data from being used for the purposes of commercial prospecting.
To help you with your request, particularly if you wish to exercise your right of objection by writing to the postal address mentioned in point 1, click on the following link for a model letter drawn up by.
6. Response times
TOP BAGAGE INTERNATIONAL undertakes to respond to your access, correction or objection request or any other request for further information within a reasonable period which will not exceed 1 month from the date of receipt of your request.
7. Authorised service providers and transfer to a country outside the European Union
TOP BAGAGE INTERNATIONAL uses its authorised service providers to facilitate the collection and processing of the data you have sent us. These service providers may be situated outside the European Union: they receive the data collected via the various forms to be found on the Website (except for the form that allows you to exercise your “Loi Informatique et Libertés” rights, which is offered and exploited by TOP BAGAGE INTERNATIONAL).
TOP BAGAGE INTERNATIONAL makes sure in advance that its service providers offer suitable guarantees and compliance with strict terms and conditions relating to data confidentiality, usage and protection. We are particularly vigilant over the existence of a legal basis for any kind of data transfer to a third country. In this respect, one of our service providers is subject to our Binding Corporate Rules, which were approved by CNIL in 2016, while the others conform to Standard Contract Clauses and to the Privacy Shield.
8. Complaining to the competent authority
If you consider that TOP BAGAGE INTERNATIONAL does not meet its obligations concerning your Personal Information, you may send a complaint or request to the competent authority. In France, the competent authority is CNIL, to whom you may send a request by email by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
II. POLICY RELATING TO COOKIES
When you first sign into the TOP BAGAGE INTERNATIONAL website, you are informed by a banner at the bottom of your screen that information about your browsing may be saved in files known as “cookies”. Our cookie usage policy explains the measures that we take regarding browsing on our website. In particular, it informs you about all the cookies to be found on our website, their purpose (part I.), and explains how to go about configuring them (part II.)
1. General information about the cookies used on the TOP BAGAGE INTERNATIONAL website
As the publisher of this website, TOP BAGAGE INTERNATIONAL may install a cookie on your terminal disk (computer, tablet, mobile etc.) to help you enjoy the best possible browsing experience on our website.
“Cookies” are small text files of a limited size that help us recognise your computer, tablet or mobile so that we can personalise the services we offer you.
The information that we collect via cookies does not in any way allow us to identify you personally. It is used solely for our own purposes, to help us make our website more interactive and efficient and to send you content appropriate to your areas of interest. None of this information is sent to third parties unless TOP BAGAGE INTERNATIONAL has obtained your prior consent or if we are required to disclose this information by law or an order from a court or any administrative or judicial authority authorised to obtain it.
2. Configuring your cookie preferences
You may accept or refuse the installation of cookies at any time
When you first sign into the TOP BAGAGE INTERNATIONAL website, a banner containing brief information about the installation of cookies and similar technologies appears at the bottom of your screen. This banner informs you that, if you continue to browse on the TOP BAGAGE INTERNATIONAL website (e.g. by loading a new page or clicking on various site components), you agree to have cookies installed on your terminal. You are also considered to have agreed to the installation of cookies if you click on the “X” icon to the right of the banner at the bottom of your screen.
Depending on the type of cookie concerned, it may be mandatory to receive your consent to the installation and lecture de cookies on your terminal.
a. Cookies that do not require consent
In accordance with the recommendations of the French “Commission Nationale de l’Informatique et des Libertés” (CNIL), certain cookies do not require your prior consent in that they are absolutely necessary to the functioning of the website or have the sole purpose of permitting or facilitating electronic communication. These are, in particular, session ID, authentication and load balancing session cookies and cookies used to personalise your interface. These cookies are all governed by this policy in their entirety, in that they are issued and managed by TOP BAGAGE INTERNATIONAL.
b. Cookies requiring your prior consent
This concerns cookies issued by third parties that are qualified as “persistent”, in that they remain in your terminal until they are deleted or reach their expiry date.
As such cookies are issued by third parties, their use and installation are governed by their own confidentiality policies, for which you will find a link below. This cookie family includes audience measurement cookies (including Google Analytics), advertising cookies (which TOP BAGAGE INTERNATIONAL does not use) and social network sharing cookies (including Facebook, YouTube, Twitter and LinkedIn).
Audience measurement cookies establish statistics concerning visits to and the use of various components of the website (such as the content/pages that you have visited). This information helps to make the TOP BAGAGE INTERNATIONAL website more user-friendly. An audience measurement tool is used on this website:
o Google Analytics, whose confidentiality policy is available (in English only) via the following link:
c. A variety of cookie configuration tools are at your disposal
Most web browsers are configured by default to allow cookies to be installed. Your browser offers you the opportunity to modify these standard settings so that all cookies are automatically rejected or that only some cookies are accepted or refused depending on who has issued them.
N.B. If you refuse to allow cookies to be installed on your terminal, you may find that this detracts from your user experience and that you don’t have access to some of the website’s services or functionalities. Where relevant, TOP BAGAGE INTERNATIONAL declines all liability for any of the consequences linked to a deterioration in your browsing conditions that occurs as a result of your decision to refuse, delete or block the cookies needed to allow the website to function. These consequences may not constitute a prejudice and you may not claim damages for them.
Your browser also allows you to delete existing cookies from your terminal or can inform you when new cookies are likely to be installed on your terminal. These settings have no effect on your browsing but they do mean that you lose the benefit that the cookie offers.
Please read below about the wide variety of tools available to you to help you configure the cookies that are installed on your terminal.
d. Configuring your Internet browser
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, use the links below to guide you to the help you need to access your appropriate browser menu:
Internet Explorer: https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
For further information about cookie management tools, see the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maîtriser.